Car waiting approval 6 Months in the Workshop

My vehicle broke down in January, and was towed to ACD workshop.ACD Logged a Claim with my warranty policy warranty solutions shortly after.there was been back and forth communications whenever I followed up on it, that they could not find the ACD workshop/ gain access to the vehicle. it took a few months, then they finally assessed the vehicle, due to a missing invoice 3rd invoice, which I followed up(ACD) and they had submitted several times, all original documentation left with ACD, in May I spoke to Ayoob 2 invoices where missing, so I re-sent these as well, these were against the 1st WS Policy this is a renewed 1,They finally assessed the vehicle and 11/05/2015, I was asked to authorize a further stripping of the engine, which I did.<br> On speaking to Mark on Friday 12/06/2015, he said that he could not get a hold of WorkBoys (germiston) where the car had its 3rd service, and that the Tel No. had no answer & they did not exist,I called them on Monday morning, and had no issues getting a hold of them, and they verified that the germiston workshop was still there,Emailed Mark to verify contact no, called today, spoke to Eugene, and I am still waiting on what is going on.