Bad Service

I am totally appalled by the service I received from 3 way marketing staff who answered my call when I was calling in to do a follow up regarding a service plan I took with Warranty solutions. She said her name is Anita Sithole. she was down right rude and unprofessional. she was very condescending and disrespectful. I then asked to speak to her supervisor and her supervisor refused to speak to me. her name being Nonhlanhla Raswiswi (if those are her rea name). its my first time doing business with such a bunch of clowns and definatley the last. customer service is very important and if ypou cant give that to your clients I definatley can not trust that you will give me the service I pay for. Two weeks ago I spoke to a sales consultant by the name of Smanga. I took out a service plan and we had agreed that the debit date will be the 28th of July. and I will receive my policy wording before that. to date I still have not received an email from them. I then called Warranty solutions which initially Smanga said he was calling from but it turns out he was calling from 3 way marketing. 3 way marketing has not given me any feed back as to what it is that is happening and instead Anita advised that the customer service department is not available to assist me. I have received such bad service from them and Anita Sithole has been so unprofessional. 3 way marketing will be losing a lot of business if they continue hiring people like Anita Sithole.