Appalling Customer service

I bought a car through this dealer Bryanston Executive Cars who without my consent or asking me if I wanted to source my own Warranty policy , took one out with Warranty Solutions which seems they work hand in hand and already included this policy premium in finance agreement. 14 months later when its comes to claiming, the dealer principle with Warranty Solutions are using Policy wording tactics now not to pay out claim. Please don't ever buy a vehicle through these guys.