KI
Kagiso I
1 reviews | Active since Dec 2017
06 Dec 2025, 10:02
Worst site. Happy to take your deposits in but difficult to withdraw.
I have tried to withdraw my winnings for over 1 week now. Their number is always out of office and they have taking over 9 days to verify my documents, which are “pending” yet they could tell me that my other documents are wrong.
They are ****mers cause I call Eastern Cape gambling board which they say they are registered under and they aren’t actually registered.
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Wanejo Bets's replyOfficial
09 Dec 2025, 11:25Dear user,
Thank you for raising your concerns publicly. We take feedback of this nature very seriously and would like to clarify a few important points, as well as address your frustration.
Firstly, we sincerely apologise for the frustration caused by the verification and withdrawal delay. We understand how upsetting it can be when you are waiting for access to your funds, and we acknowledge that this experience has not met your expectations.
However, we would like to correct some factual inaccuracies in your complaint:
- Registration status
WanejoBets is fully registered and compliant with the relevant South African regulatory requirements. The claim that we are not registered is incorrect. - Document verification
Your documents were not delayed without reason. Some of the documents submitted did not meet verification requirements, and emails were sent to you clearly outlining which documents were incorrect and what needed to be re-uploaded. Verification can only be completed once valid and compliant documents are received. - Withdrawal processing
Withdrawals cannot be processed while verification is pending. Once correct documents are submitted and approved, withdrawals are handled in line with standard processing timelines.
We assure you that there is no intention to withhold funds unfairly. Our processes are in place to protect both our users and the platform, in line with regulatory and security requirements.
Warm regards.
Wanejo Bets's reply09 Dec 2025, 11:25
Official
Dear user,
Thank you for raising your concerns publicly. We take feedback of this nature very seriously and would like to clarify a few important points, as well as address your frustration.
Firstly, we sincerely apologise for the frustration caused by the verification and withdrawal delay. We understand how upsetting it can be when you are waiting for access to your funds, and we acknowledge that this experience has not met your expectations.
However, we would like to correct some factual inaccuracies in your complaint:
- Registration status
WanejoBets is fully registered and compliant with the relevant South African regulatory requirements. The claim that we are not registered is incorrect. - Document verification
Your documents were not delayed without reason. Some of the documents submitted did not meet verification requirements, and emails were sent to you clearly outlining which documents were incorrect and what needed to be re-uploaded. Verification can only be completed once valid and compliant documents are received. - Withdrawal processing
Withdrawals cannot be processed while verification is pending. Once correct documents are submitted and approved, withdrawals are handled in line with standard processing timelines.
We assure you that there is no intention to withhold funds unfairly. Our processes are in place to protect both our users and the platform, in line with regulatory and security requirements.
Warm regards.