Withdrawal

Dear userThank you for your feedback. We are sorry to hear about your experience and would like to clarify the situation.Kindly note that all withdrawals are processed strictly in line with our Withdrawal Terms and Conditions, which clearly state:

•  Withdrawals are subject to internal processing and verification by our Finance Department
•  The standard processing timeframe is 24–72 business hours
• Weekends and public holidays are excluded from this timeframe 
•  Additional checks may be required in line with security and compliance procedures, which may affect processing times 

We would also like to clarify that withdrawals are not delayed intentionally, and all requests are handled according to the above process to ensure account safety and regulatory compliance.If your withdrawal is still within this timeframe, we kindly ask for your patience. If it has exceeded the stated timeframe, please provide your account details so we can investigate further and assist you accordingly.Kind regards.