JW
James W
1 reviews | Active since Aug 2025
23 Aug 2025, 09:49
WINPLAY.CO.ZA via wanejo
Good day
To whom it may concern, I would like to air my frustration with regards a subsidiary company Winplay.co.za.
I have done a withdrawal from my account however I have not received the funds neither have I been able to get ahold of anyone from customer service via either numbers
Please can I get some assistance with this
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Wanejo Bets's replyOfficial
17 Oct 2025, 10:12Good day,We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand how concerning it can be to wait for a withdrawal.Kindly note that in order for your withdrawal to be processed, your FICA verification must be completed. We therefore request that you send your supporting documents (picture of your ID and proof of address) to our support team for verification. Once your documents have been reviewed and approved, your withdrawal will be processed accordingly.We truly regret the delay and appreciate your patience and understanding while our team assists in finalising this matter.Kind regards.
Wanejo Bets's reply17 Oct 2025, 10:12
Official
Good day,We sincerely apologise for the frustration and inconvenience you have experienced. We completely understand how concerning it can be to wait for a withdrawal.Kindly note that in order for your withdrawal to be processed, your FICA verification must be completed. We therefore request that you send your supporting documents (picture of your ID and proof of address) to our support team for verification. Once your documents have been reviewed and approved, your withdrawal will be processed accordingly.We truly regret the delay and appreciate your patience and understanding while our team assists in finalising this matter.Kind regards.