1 reviews | Active since Nov 2012
Wanejobets disables cashier after verification completed
Worst site to bet on, stay far far away, been told by support my account is verified multiple times, they even called, told me to log in and check that its fine but just for them to disable the cashier and call it a technical error
5 replies from them just saying the same message Technical team is working on it
Reported them to the gambling board today hopefully that might help/ force them to enable withdrawal as i have send the whole tread
Good luck to those that want to still risk it after reading this, trust me don't, they know what they doing hoping you will bet your winnings away
Or whenever you do just document everything so its clear as day that they have no foot to stand on as im doing now with the gambling board
My winnings came from 5 ott deposits in 1 day no bonus, on any of them as im sure if i did there was no way of getting my winnings
I posted this to warn the public, and how they are still allowed to take ott deposits and have a license from the Eastern Cape Gambling Board is interesting especially when its clear as day the tactics being used.
Thank you for your review.
We take customer concerns seriously; however, we believe it is important to clarify the facts surrounding this matter.
Our records confirm that you were assisted by our Support Team on multiple occasions, including direct communication with you regarding the status of your account. The relevant verification and account-access requirements were communicated to you, and our team provided guidance on the steps required from your side.
The temporary cashier issue was escalated to our Technical Team and was investigated accordingly. The matter was subsequently resolved, including through engagement with the relevant Gambling Board.
We therefore cannot agree with the suggestion that the cashier restriction was deliberately implemented to prevent you from withdrawing your funds or to encourage you to wager your winnings. There is no basis for suggesting that our intention was to cause you to lose your winnings, and we reject that characterization of the events.
We also cannot discuss your individual account, deposits or transactions in detail on a public platform due to privacy and security considerations. We can, however, confirm that the matter was investigated through the appropriate channels and ultimately resolved.
We respect your right to raise concerns and to approach the relevant regulatory authority. At the same time, we believe it is important that readers understand that this was not an unresolved matter: our teams engaged with you, the issue was investigated, and the matter was ultimately brought to resolution.
We remain committed to assisting our customers and handling account and withdrawal-related matters in accordance with our procedures and applicable regulatory requirements.
Thank you for your review.
We take customer concerns seriously; however, we believe it is important to clarify the facts surrounding this matter.
Our records confirm that you were assisted by our Support Team on multiple occasions, including direct communication with you regarding the status of your account. The relevant verification and account-access requirements were communicated to you, and our team provided guidance on the steps required from your side.
The temporary cashier issue was escalated to our Technical Team and was investigated accordingly. The matter was subsequently resolved, including through engagement with the relevant Gambling Board.
We therefore cannot agree with the suggestion that the cashier restriction was deliberately implemented to prevent you from withdrawing your funds or to encourage you to wager your winnings. There is no basis for suggesting that our intention was to cause you to lose your winnings, and we reject that characterization of the events.
We also cannot discuss your individual account, deposits or transactions in detail on a public platform due to privacy and security considerations. We can, however, confirm that the matter was investigated through the appropriate channels and ultimately resolved.
We respect your right to raise concerns and to approach the relevant regulatory authority. At the same time, we believe it is important that readers understand that this was not an unresolved matter: our teams engaged with you, the issue was investigated, and the matter was ultimately brought to resolution.
We remain committed to assisting our customers and handling account and withdrawal-related matters in accordance with our procedures and applicable regulatory requirements.