1 reviews | Active since Dec 2025
The worst place online for entertainment
I recently opened up an account at wanaJoe bets I'm extremely disappointed in the way that they have handled my account i won a substantial amount of money when I try to cash it out it took for the first time 72 hours and so forth I never got an opportunity to cash out and receive my money because it kept telling me to wait I eventually ended up spending the money back on their account and not being able to withdraw it with the points that I've accumulated on their account I managed to buy a restaurant slash grocery voucher for a th R1500 using my loyalty points it's now been two weeks but with my correspondence to their the department that they kept telling me that it's been sent through the financial department and then when I querie it, because they don't do what they sayd they're going to do they come back and say it's been escalated to the financial department but they only do vouchers on Fridays you know this has been too Fridays and I'm still waiting I mean the next phrase after the two Fridays they are still telling me the same thing. And thirdly i had made a deposited with crypto that never showed up on their side and they tell me they don't want to give me back my money theyalways have a runaround with excuses I do not recommend this place to anybody they are really the worst place for entertainment online. The consultant that was helping me was very rude very disrespectful and is clearly a ****.
Thank you for your detailed feedback. We are truly sorry to hear about your experience and understand your frustration regarding the withdrawals, voucher delay, and deposit concern. This is certainly not the level of service we aim to provide. Please allow us to clarify a few points:
- Withdrawals: All withdrawals are processed in line with our Withdrawal Terms and Conditions, which include a standard timeframe of 24–72 business hours, excluding weekends and public holidays. We understand your concern regarding not receiving the funds before continuing gameplay, and we will review your account activity to better understand what occurred.
- Loyalty Voucher: We sincerely apologize for the delay and any confusion caused. Loyalty vouchers are typically issued on Fridays as per our process, however we acknowledge your concern regarding the missed timelines. Your case has been escalated, and we will follow up with the Finance Team to ensure this is resolved as a priority.
- Crypto Deposit: We take deposit queries very seriously. Crypto transactions may require confirmation on the blockchain before reflecting. However, we would like to investigate this matter thoroughly. Kindly provide the transaction ID/hash so we can trace and assist accordingly.
Thank you for your detailed feedback. We are truly sorry to hear about your experience and understand your frustration regarding the withdrawals, voucher delay, and deposit concern. This is certainly not the level of service we aim to provide. Please allow us to clarify a few points:
- Withdrawals: All withdrawals are processed in line with our Withdrawal Terms and Conditions, which include a standard timeframe of 24–72 business hours, excluding weekends and public holidays. We understand your concern regarding not receiving the funds before continuing gameplay, and we will review your account activity to better understand what occurred.
- Loyalty Voucher: We sincerely apologize for the delay and any confusion caused. Loyalty vouchers are typically issued on Fridays as per our process, however we acknowledge your concern regarding the missed timelines. Your case has been escalated, and we will follow up with the Finance Team to ensure this is resolved as a priority.
- Crypto Deposit: We take deposit queries very seriously. Crypto transactions may require confirmation on the blockchain before reflecting. However, we would like to investigate this matter thoroughly. Kindly provide the transaction ID/hash so we can trace and assist accordingly.