Item: Wanejo Bets
Rating: 1
Author: Ntsikelelo M

Wanejo Bets's replyOfficial

22 Feb 2025, 20:33

Hi Ntsikelelo M

We’re truly sorry to hear about your frustration and we understand how important timely withdrawals are to our players. Your experience does not reflect the standard of service we aim to provide, and we sincerely apologize for any delays.

Please send us a direct message with your account details and withdrawal reference number, and we will escalate this matter as a priority to ensure it is resolved as soon as possible.

We appreciate your patience and assure you that we take all concerns seriously. If you have already contacted the Eastern Cape Gambling Board, we will be happy to work with them to ensure transparency and a swift resolution.

Looking forward to resolving this for you.

Best regards,
Wanejo Bets Support Team

Wanejo Bets's reply22 Feb 2025, 20:33

Official

Hi Ntsikelelo M

We’re truly sorry to hear about your frustration and we understand how important timely withdrawals are to our players. Your experience does not reflect the standard of service we aim to provide, and we sincerely apologize for any delays.

Please send us a direct message with your account details and withdrawal reference number, and we will escalate this matter as a priority to ensure it is resolved as soon as possible.

We appreciate your patience and assure you that we take all concerns seriously. If you have already contacted the Eastern Cape Gambling Board, we will be happy to work with them to ensure transparency and a swift resolution.

Looking forward to resolving this for you.

Best regards,
Wanejo Bets Support Team

NM

Ntsikelelo M's updateReviewer Update

24 Feb 2025, 10:30

When are you going to resolve this issue or respond to my queries? I responded privately says ago but I've heard nothing. I even wrote to you on WhatsApp but you read my message and then didn't respond. What's going on here?

NM

Ntsikelelo M's update24 Feb 2025, 10:30

Reviewer Update

When are you going to resolve this issue or respond to my queries? I responded privately says ago but I've heard nothing. I even wrote to you on WhatsApp but you read my message and then didn't respond. What's going on here?

Wanejo Bets's replyOfficial

25 Feb 2025, 12:41

Kindly note that there were two payments processed to your bank account. Due to your complaint lodged with the board, all correspondence will be forward to the board for review and feedback.

Wanejo Bets's reply25 Feb 2025, 12:41

Official

Kindly note that there were two payments processed to your bank account. Due to your complaint lodged with the board, all correspondence will be forward to the board for review and feedback.

Wanejo Bets's replyOfficial

01 Mar 2025, 18:29

Dear Ntsikelelo,

We sincerely regret the frustration caused by the delay in processing your withdrawal. We take all customer concerns seriously, and we truly appreciate your patience while we investigated this matter.

We’re pleased to confirm that your withdrawal has now been successfully processed. A member of our team has also reached out to you directly to ensure everything is in order.

At Wanejo Bets, we continuously strive to provide a seamless experience for our players. Delays can sometimes occur due to verification or banking processes, but we are always committed to resolving them as quickly as possible.

Should you require any further assistance, please feel free to reach out to our support team at *** or via WhatsApp at +***4. We value your feedback and hope to provide you with a smoother experience moving forward.

Best regards,

WB22 Support

Wanejo Bets's reply01 Mar 2025, 18:29

Official

Dear Ntsikelelo,

We sincerely regret the frustration caused by the delay in processing your withdrawal. We take all customer concerns seriously, and we truly appreciate your patience while we investigated this matter.

We’re pleased to confirm that your withdrawal has now been successfully processed. A member of our team has also reached out to you directly to ensure everything is in order.

At Wanejo Bets, we continuously strive to provide a seamless experience for our players. Delays can sometimes occur due to verification or banking processes, but we are always committed to resolving them as quickly as possible.

Should you require any further assistance, please feel free to reach out to our support team at *** or via WhatsApp at +***4. We value your feedback and hope to provide you with a smoother experience moving forward.

Best regards,

WB22 Support

NM

Ntsikelelo M's updateReviewer Update

01 Mar 2025, 18:39

This response doesn't tell the whole story. There's a discrepancy of R10000 when I looked at their list of "successful transactions". According to the website, they have processed R30000 in total, but I only received R20 000 in total. So there's a missing R10000 that was suddenly deducted from my account balance. I carefully explained all of this, with evidence, in a detailed email but the issue has not been resolved. Clearly, Wanejo wrote this reply in order to save face publicly while knowing fully well that there's still a problem with my account, that I have contacted them about. Shocking.

NM

Ntsikelelo M's update01 Mar 2025, 18:39

Reviewer Update

This response doesn't tell the whole story. There's a discrepancy of R10000 when I looked at their list of "successful transactions". According to the website, they have processed R30000 in total, but I only received R20 000 in total. So there's a missing R10000 that was suddenly deducted from my account balance. I carefully explained all of this, with evidence, in a detailed email but the issue has not been resolved. Clearly, Wanejo wrote this reply in order to save face publicly while knowing fully well that there's still a problem with my account, that I have contacted them about. Shocking.

Stay away from Wanejo Bets! They'll ***** your money!