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Nontobeko M

1 reviews | Active since Mar 2020

02 Sept 2025, 14:51

****med buly Wanejobets

they don't even deserve the 1 star I gave them. they are ****mers who quickly run to tell you about the rules when the mistake is theirs.

they offered 200% bonus and I deposited R25 and got the spins. when I tried to wager their bonus I could not play until I depleted the R25 I had deposited.

I asked them to check and they said for me to be able to play with the bonus I must deposit. I did that and still nothing happened.

I kept quering and they would say it will be resolved in 48hours. those 48hrs became 48hrs for life

today when I queried again they told me I have forfieted the bonus because it was ending on the 31st.

I asked why is it my fault and they are proudly referring me to the rules when they are the ones who didn't meet their agreement

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Replies (1)
Wanejo Bets
Wanejo Bets's reply17 Oct 2025, 10:06
Official
Good day,We sincerely apologise for the frustration and disappointment you have experienced. We completely understand how discouraging it can feel when a promotion does not work as expected, and we appreciate the opportunity to clarify the matter.Factually speaking, this information is not correct. When you contacted our support team, you were informed that your account was not eligible for the 200% bonus due to a duplicate match on your Last Login IP and Login Browser. This information, along with the relevant section of our Terms and Conditions, was also shared with you via email at the time of your inquiry.Unfortunately, bonuses cannot be app**** to accounts flagged for duplicate activity, as this is a strict compliance measure designed to ensure fairness and security across all users.We truly regret any inconvenience caused and assure you that our team did communicate with you and provided full transparency throughout the process.Kind regards.