NH
Nompumelelo H
1 reviews | Active since Aug 2016
01 Jul 2025, 10:06
Horrible service
I have a horrible experience with this online casino. They do not honor withdrawals, for them it's easy to accept deposits but when it comes to withdrawals they only pay a small portion and the rest they transfer it back to your wallet, they actually do not pay more then R1000 a day and when you contact them they say it's finance department who decides what to pay. I have huge amount in withdrawals but they are only R1000 a day which is not even on their terms and conditions.
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Wanejo Bets's replyOfficial
11 Jul 2025, 10:23 Dear Nompumelelo, Thank you for taking the time to share your concerns. We sincerely regret that you feel disappointed with your experience and we truly understand how important trust and transparency are when it comes to online gaming. However, we would like to kindly clarify that the complaint you’ve shared does not reflect the full or factual details of your transaction history. We can confirm that you have been paid more than R1000 per day on several occasions, and regular withdrawals have been processed and paid to your bank account. Our Finance Department processes withdrawals daily, and while larger amounts may sometimes be staggered, this is done for internal processing reasons, not to withhold your funds. We always aim to fulfill approved withdrawals within the timelines stated in our Terms & Conditions. We truly value your support, and we are committed to resolving any issues you may still have.
Wanejo Bets's reply11 Jul 2025, 10:23
Official
Dear Nompumelelo, Thank you for taking the time to share your concerns. We sincerely regret that you feel disappointed with your experience and we truly understand how important trust and transparency are when it comes to online gaming. However, we would like to kindly clarify that the complaint you’ve shared does not reflect the full or factual details of your transaction history. We can confirm that you have been paid more than R1000 per day on several occasions, and regular withdrawals have been processed and paid to your bank account. Our Finance Department processes withdrawals daily, and while larger amounts may sometimes be staggered, this is done for internal processing reasons, not to withhold your funds. We always aim to fulfill approved withdrawals within the timelines stated in our Terms & Conditions. We truly value your support, and we are committed to resolving any issues you may still have.