Having a bad experience with WB22

Good day,We truly understand your frustration and sincerely apologise for the inconvenience you experienced.However, we would like to clarify that the information provided is not factually correct. Our records show that there has been ongoing communication via email and multiple phone calls between yourself and our support team. During these interactions, our agents explained step by step which documents were required for FICA verification, as the initial ones submitted were unfortunately incorrect.Additionally, for the security of your account, we are legally unable to discuss or assist with account matters through third parties. We received several calls from individuals claiming to be the account holder, but as per verification regulations, we can only assist the verified account owner directly.After this back-and-forth communication and once the correct documents were received, we are pleased to confirm that your account has since been fully verified.We truly appreciate your patience and understanding throughout this process, and we assure you that our team did all they could to guide and assist you every step of the way.Kind regards.