LR
Leonard R
1 reviews | Active since Jul 2019
15 Mar 2025, 21:12
Be very careful of this site, no support, no verification, no withdrawals
Having a bad experience with this casino's no response from support, struggling to get account verified and withdraw my money. This site appears to be a ****. If this issue is not resolved all make sure that this goes viral so people know to stay away from this site. I will contact as many content creators and influencers to spread the word about wanejo bets. multiple support emails no response will also contact the gambling board to verify these people
Helpful (0)
Replies (4)0
Replies (4)
Wanejo Bets's replyOfficial
17 Mar 2025, 11:36Subject: Re: Assistance with Your Account Verification & Withdrawal
Dear Leonard,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be for you. Please know that we take these matters very seriously, and our priority is to resolve your issue as quickly as possible.
We have already contacted you regarding your verification, but we still require your FICA documents in order to process your account verification and withdrawal in compliance with South African regulations. Could you kindly provide the necessary documents so we can assist you promptly?
Our support team is available to assist, and we genuinely appreciate your patience. Please feel free to reply to this email or reach out to [Support Email] so we can resolve this for you as soon as possible.
Looking forward to your response, and we truly appreciate the opportunity to assist you.
Best regards,
Wanejo Bets Support Team
Wanejo Bets's reply17 Mar 2025, 11:36
Official
Subject: Re: Assistance with Your Account Verification & Withdrawal
Dear Leonard,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be for you. Please know that we take these matters very seriously, and our priority is to resolve your issue as quickly as possible.
We have already contacted you regarding your verification, but we still require your FICA documents in order to process your account verification and withdrawal in compliance with South African regulations. Could you kindly provide the necessary documents so we can assist you promptly?
Our support team is available to assist, and we genuinely appreciate your patience. Please feel free to reply to this email or reach out to [Support Email] so we can resolve this for you as soon as possible.
Looking forward to your response, and we truly appreciate the opportunity to assist you.
Best regards,
Wanejo Bets Support Team
LR
Leonard R's updateReviewer Update
17 Mar 2025, 13:22Lies, My account is not verified after 5days. your support has not contacted me via email or phone. You have no support. Your site only wants deposits. How many complaints on Hellopeter.com about withdrawals. don't worry about it. I'll keep safe and just stay away from your **** site. I see you are going to be a major Headache for punters, keep well.
LR
Leonard R's update17 Mar 2025, 13:22
Reviewer Update
Lies, My account is not verified after 5days. your support has not contacted me via email or phone. You have no support. Your site only wants deposits. How many complaints on Hellopeter.com about withdrawals. don't worry about it. I'll keep safe and just stay away from your **** site. I see you are going to be a major Headache for punters, keep well.
Wanejo Bets's replyOfficial
23 Mar 2025, 18:18Subject: Response to Your Recent Complaint
Dear Leonard,
Thank you for your message.
We have thoroughly investigated your account and can confirm that there has been no withdrawal attempt made on your part. Please note that had you initiated a withdrawal, the funds would have been automatically frozen to ensure security and compliance, and you would not have been able to continue using them.
Furthermore, in accordance with regulatory requirements, we automatically request FICA verification once a withdrawal is initiated if not already completed. We have reached out to you on multiple occasions to assist with this process, but unfortunately, we have received no response from your side.
We take all customer concerns seriously, but in this instance, your complaint is not supported by the facts and appears to be unfounded.
Should you wish to resolve this matter, we remain available and more than willing to assist you with completing your FICA verification and guiding you through a successful withdrawal.
Kind regards,
The WB22 Support Team
The WB22 Support Team
Wanejo Bets's reply23 Mar 2025, 18:18
Official
Subject: Response to Your Recent Complaint
Dear Leonard,
Thank you for your message.
We have thoroughly investigated your account and can confirm that there has been no withdrawal attempt made on your part. Please note that had you initiated a withdrawal, the funds would have been automatically frozen to ensure security and compliance, and you would not have been able to continue using them.
Furthermore, in accordance with regulatory requirements, we automatically request FICA verification once a withdrawal is initiated if not already completed. We have reached out to you on multiple occasions to assist with this process, but unfortunately, we have received no response from your side.
We take all customer concerns seriously, but in this instance, your complaint is not supported by the facts and appears to be unfounded.
Should you wish to resolve this matter, we remain available and more than willing to assist you with completing your FICA verification and guiding you through a successful withdrawal.
Kind regards,
The WB22 Support Team
The WB22 Support Team
LR
Leonard R's updateReviewer Update
23 Mar 2025, 19:36Correct there has been no further withdrawal attempts. I decided to play out the funds in the account. your support did not email me they didn't phone me, and still no response via Facebook or WhatsApp. So you can stop the Lies.I don't care anymore. Just let it go I'll never play on your site and I recommend others be very careful. But Its over I view this matter as resolved.
LR
Leonard R's update23 Mar 2025, 19:36
Reviewer Update
Correct there has been no further withdrawal attempts. I decided to play out the funds in the account. your support did not email me they didn't phone me, and still no response via Facebook or WhatsApp. So you can stop the Lies.I don't care anymore. Just let it go I'll never play on your site and I recommend others be very careful. But Its over I view this matter as resolved.