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Good day,We’re truly sorry to hear about your experience and understand how frustrating this must have been, especially after depositing with the expectation of receiving your bonus.Please note that communication was had with you via email regarding your query, and after a full review, we can confirm that the promotion did not activate because our system detected duplicate details — specifically your Last Login IP, Login Browser, and Password.As stated in the Terms and Conditions, promotional bonuses are limited to one per player, household, IP address, or device. When duplicate details are detected, the system automatically restricts bonus eligibility to ensure fairness across all users.We sincerely apologise for any confusion or disappointment this may have caused. Please note that your R50 deposit remains usable and can still be used to play any of your preferred games on WanejoBets.If you would like us to recheck your case, you are welcome to reach out to our Customer Support Team via live chat or email, and we’ll gladly assist.Thank you for sharing your feedback, we genuinely value every player’s experience and are continually working to improve our communication and service.Kind regards