19 pending withdrawal attempts since December 2024

I have had to review this company AGAIN because - as the record starts to show, Hello Peter is the only way to get a response from WB support staff and the only way to fix an issue.

So I apologise to the AWESOME team HP for having to use your website to access customer service from Wanejo Bets Staff.

My account is verified now yes, and ready for withdrawals to start.

But I’m guessing Wanejo Bets means “intheory” because- since my first complaint on here about your messy verification process and team, I have tried about 5 separate occassions to withdraw winnings out of this account.

It is very enjoyable that the RTP at Wanejo is so obviously high: I ALWAYS WIN LOADS on your website.

I participate in your tournaments every day and I always place and win. Currently I have almost R2000 in my account from a R20 deposit!!! But this time, and every other time I have started withdrawals, they never seem to even be looked at thereafter and paid to me.

For days on end. No one ever reviews, or processes, or starts, or completes my withdrawals.

I have tried several times over days using both my verified bank account, 1voucher, and bitcoin as a withdrawal method. The withdrawal just hangs. Every single time. I play the winnings out because it takes too long for your staff to start processing.

But I can’t reach anyone??? Anywhere on the available channels

And the WORST PART is, even AFTER I have successfully requested a withdrawal of my winnings, the funds are NOT RESERVED / LOCKED or hidden/removed from my accessible balance.

I can still play the previously withdrawn winnings because it’s an active balance. I’m sure that’s not allowed?

I had withdrawn a portion of my winnings a few days ago, but I “accidentally” played into them because I didn’t realise I can play money I had already sent for withdrawal?

The withdrawal itself on the transaction history list also remains live in a “new” PENDING status. Even though I played all the money down to zero. That pending withdrawal still shows on my account? None of this makes sense

I started two withdrawals yesterday

That balance is still in my account. The status of that withdrawal remains “New” and pending. I can’t find any information regarding processing of withdrawals on weekends, or at all, on your website, it’s very well hidden.

I have sent two emails since yesterday morning. No reply to either.

I have called both the landline and mobile number on your website more than once since yesterday. No answer. No call back

The WhatsApp line you have only gives me one, grey tick. Not delivered to your device or read yet ?

I have used the “contact us” form on the webpage itself about 10 times I’ve never once received a reply. I have R800 pending/new withdrawals ok my account - just pending there. Status unknown but I can also play the money reserved for processing?

I have another R2000 winnings in my account now.

Is anyone ever going to successfully complete and process my withdrawals.

This account feels like play money.

I’ve always won here. But I have never seen a cent because my withdrawals NEVER GET PROCESSED. My bank account is verified already.

I have made 19 withdrawal attempts from my account since 27/12/2025

None of them have ever gone past the “new” state. Days goes by. Nothing happens. Inside and outside office hours and the staff are ghosting me.