Walmart’s Game Store Worcester Management Hostility & Cover-Up - ***

I am absolutely disgusted by the hostile treatment I received at Game Worcester. On July 18th, I purchased a 17kg washing machine. When I subsequently asked management for standard verification regarding product warranty promises made by the sales staff, the branch management team subjected me and my wife to defensive, aggressive, and highly abusive behavior right on the retail floor in front of multiple witnesses.

Instead of enforcing Walmart's global ethical values regarding customer respect, Game's regional operations team has repeatedly used automated helpdesk loops to forcefully close my tracking tickets (#3B8IS) to sweep the manager's misconduct under the rug. Today, the Worcester Store Manager finally emailed me, but completely deflected personal blame onto a subordinate "Floor Manager" instead of providing real accountability.

I have officially rejected these corporate games and have lodged a formal dispute against Massmart/Game with the Consumer Goods and Services Ombud (CGSO) under the Consumer Protection Act. If a personal, written apology from the offending manager is not issued within 24 hours, I am escalating this to the National Consumer Commission (NCC) and filing a formal Code of Conduct violation with the Walmart Global Corporate Ethics Committee. Clueless staff, aggressive store management, and an ongoing corporate cover-up. Does Walmart approve of its South African managers treating paying customers with hostility?