Based on recent customer reviews, Walmart South Africa is drawing heavily critical feedback centred on advertised specials, notably a Weber braai, a toaster and prawn promotion, that were unavailable or scanned far higher at the till. Shoppers at Clearwater Mall, Boksburg and East Rand Mall describe dismissive managers, staff with little product knowledge, slow single-cashier queues and long waits for online order refunds. A smaller group praises rollback pricing versus Shoprite and Checkers, bright clean stores, and standout assistants such as Agnes. App reliability and delivery scheduling remain recurring frustrations.
TrustIndex
2.7
NPS Score
-40
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Walmart
What do customers say about Walmart?
Based on recent customer reviews, Walmart South Africa is drawing heavily critical feedback centred on advertised specials, notably a Weber braai, a toaster and prawn promotion, that were unavailable or scanned far higher at the till. Shoppers at Clearwater Mall, Boksburg and East Rand Mall describe dismissive managers, staff with little product knowledge, slow single-cashier queues and long waits for online order refunds. A smaller group praises rollback pricing versus Shoprite and Checkers, bright clean stores, and standout assistants such as Agnes. App reliability and delivery scheduling remain recurring frustrations.
Is Walmart trustworthy?
Walmart has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 30 reviews in the last 12 months. Hellopeter has tracked Walmart across 39 total reviews. How is the TrustIndex calculated? →
Recent reviews (30)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
First 2 months they had stock on the 2
First 2 months they had stock on the 2.7kg Whiskas cat dry food. The recent 3 months absolutely zero zippo nothing! Yet they unfairly keep stock in the storeroom for people who phone in. What happened to the first come first serve principal for the consumer? Trust South Africa to tarnish the name of a very well stocked retail store in America. Walmart South Africa has proved once again, leave it to South Africa to do it all wrong.
1 reviews | Active since Nov 2022
First 2 months they had stock on the 2
First 2 months they had stock on the 2.7kg Whiskas cat dry food. The recent 3 months absolutely zero zippo nothing! Yet they unfairly keep stock in the storeroom for people who phone in. What happened to the first come first serve principal for the consumer? Trust South Africa to tarnish the name of a very well stocked retail store in America. Walmart South Africa has proved once again, leave it to South Africa to do it all wrong.
1 reviews | Active since Oct 2018
False Advertising
False advertising they never have the products in store. Went to the Boksburg branch no stock for 4 months yet they are still advertising the product. We decided while we were there to look at the fridges as ours broke and surprise surprise nobody in sight to help. I wont be going back there again
1 reviews | Active since Oct 2018
False Advertising
False advertising they never have the products in store. Went to the Boksburg branch no stock for 4 months yet they are still advertising the product. We decided while we were there to look at the fridges as ours broke and surprise surprise nobody in sight to help. I wont be going back there again
1 reviews | Active since Sept 2026
I have to come home without my bulk of milk,because Their till,decline my card,but my account sho...
I have to come home without my bulk of milk,because Their till,decline my card,but my account shows that the money went through,they told me i have to wait for three days to get my money back,now I have no milk and my money is still not back
1 reviews | Active since Sept 2026
I have to come home without my bulk of milk,because Their till,decline my card,but my account sho...
I have to come home without my bulk of milk,because Their till,decline my card,but my account shows that the money went through,they told me i have to wait for three days to get my money back,now I have no milk and my money is still not back
1 reviews | Active since Feb 2025
Camelle from Walmart is the best!
Thanking Wal-Mart for the wonderful service of their staff. I entered my home address instead of my workplace and Camelle came through for me and assisted me to get the order to my workplace. This was important for me because im on my monthlies and I needed the stuff I bought urgently.
1 reviews | Active since Feb 2025
Camelle from Walmart is the best!
Thanking Wal-Mart for the wonderful service of their staff. I entered my home address instead of my workplace and Camelle came through for me and assisted me to get the order to my workplace. This was important for me because im on my monthlies and I needed the stuff I bought urgently.
1 reviews | Active since Oct 2021
Ordered online ,item...
Ordered online ,items were cancelled, I was told my money was released and would be refunded by latest 10 business days ,never got ir back and talking to them I get the same answer and no resolution to get my money back..
1 reviews | Active since Oct 2021
Ordered online ,item...
Ordered online ,items were cancelled, I was told my money was released and would be refunded by latest 10 business days ,never got ir back and talking to them I get the same answer and no resolution to get my money back..
1 reviews | Active since Jul 2019
False adcertizing
At Clearwater False advertizing on Weber Braai and rude Store Manager Advertise Webber Braai @ R498. 00 as per photo and then wants to charge R3700. 00. While talking to the Store Manager he turns around and walks away. Is this now the New SOUTH AFRICA???? NO CUSTEMOR SERVICE ANS ALL OTHER STAFF LAUGHT AT YOU??????
1 reviews | Active since Jul 2019
False adcertizing
At Clearwater False advertizing on Weber Braai and rude Store Manager Advertise Webber Braai @ R498. 00 as per photo and then wants to charge R3700. 00. While talking to the Store Manager he turns around and walks away. Is this now the New SOUTH AFRICA???? NO CUSTEMOR SERVICE ANS ALL OTHER STAFF LAUGHT AT YOU??????
1 reviews | Active since Nov 2023
False advertising ****
Beware of walmart as they continuously False advertise. They advertise items the don't have or even stock just to lure you into their shop. Take NO notice of any walmart advertising pamphlets, not even the ones they have at the entrance inside their store. I travelled to walmart clearwater mall yesterday for a Toaster they advertised and AGAIN it turned out to be a false advertising ****. I've been caught like that by walmart before yet I fell for their **** again yesterday. The staff even tried to convinced me i'm wrong and they do not have such an item until I walked back to the entrance and collected one of their pamphlets and showed them the item, they then informed me that they never had that item on promotion and tried to sell me a more expensive one as if they were trained to participate in this ****. This seems to be the norm at walmart. Do NOT fall for Walmart False advertising ****, Ignore all their adverti*****ts and promotions as false advertising seems to be normal operation and standard practice for them. As far as I know it is ******* to false advertise in south africa yet wallmart does it all the time. This time I learnt my lesson to never return to walmart or fall for their **** again. My advice is to avoid their shops at all cost
1 reviews | Active since Nov 2023
False advertising ****
Beware of walmart as they continuously False advertise. They advertise items the don't have or even stock just to lure you into their shop. Take NO notice of any walmart advertising pamphlets, not even the ones they have at the entrance inside their store. I travelled to walmart clearwater mall yesterday for a Toaster they advertised and AGAIN it turned out to be a false advertising ****. I've been caught like that by walmart before yet I fell for their **** again yesterday. The staff even tried to convinced me i'm wrong and they do not have such an item until I walked back to the entrance and collected one of their pamphlets and showed them the item, they then informed me that they never had that item on promotion and tried to sell me a more expensive one as if they were trained to participate in this ****. This seems to be the norm at walmart. Do NOT fall for Walmart False advertising ****, Ignore all their adverti*****ts and promotions as false advertising seems to be normal operation and standard practice for them. As far as I know it is ******* to false advertise in south africa yet wallmart does it all the time. This time I learnt my lesson to never return to walmart or fall for their **** again. My advice is to avoid their shops at all cost