Utterly Disappointed – Worst Experience with Walmart SA

I am extremely disappointed in Walmart SA and regret choosing them for my Christmas shopping. I placed an order, paid in full, and the money was deducted from my account , yet my order never processed, and the items are still sitting in my cart!

These were gifts and essentials for Christmas lunch, and now I’m left scrambling because of their incompetence. I have NEVER experienced such pathetic service with competitors like Pick n Pay ASAP or Checkers 60/60.

To make matters worse, their response was to ask for my PayShap ID or banking details so they can “escalate” the refund, which could take 2–10 business days. This is completely unacceptable! I don’t have extra funds to place another order elsewhere, and this delay has ruined my plans.

I even considered visiting the store, but this experience has left a terrible taste. Walmart SA’s app is unreliable, and their customer service is shockingly poor. Avoid using the app at all costs!