Worst service and customer service

What bad customer service... I have been waiting in the staff from mosselbay goldwagen for more than 2 weeks to get back to me regarding a motor part and every time I have to contact them they all have constantly excuses about the part and the same time promise to get back to me but they never do.... this is the worst ever they don't even follow up until you call them or go there and who pays for my petrol and airtime every 2nd day????? This is bull**** and worst customer care service ever !!!!!