CP
Chris P

1 reviews | Active since Apr 2019

13 Dec 2019, 19:23

Warranty Exchange

In January this year(2019) I bought a MAF Sensor for my Audi A3 from the Goldwagen in Krugersdorp. A sales consultant with the name of Rossie assisted me and as we processed my purchase he stated that I will be getting "1 Year Warranty" with this specific component. Which wasn't a big deal at that stage knowing you guys offer quality when it comes to your product, BUT it became a different story after my car gave me "boosting problems" only to find out after numerous diagnostic tests with a few "OBD Readers" that my MAF Sensor are giving me problems.

What a relief I had recalling my conversation with Rossie about the "1 Year Warranty" - I phoned Rossie the 9th of December to exchange my MAF Sensor where he referred me to Markus where he made me fami**** with the procedure of exchanging the MAF Sensor, SO DISAPPOINTED. He explained briefly that I have to take my car for a diagnostic test and I have to bring the results of the test in with the invoice at own cost and what a way of ****ing me off!! Firstly - a diagnostic test will be costing me R1280 where a new MAF Sensor will be costing me R1495 that's ABSURD, I mean why do I have to pay the price for Goldwagen's shortfall of not having the facility nor the infrastructure to test if the the MAF Sensor is in a working condition? What's the purpose of giving a warranty on your products if you shifting the cost on to me as a consumer. Either you exchange my MAF Sensor or my next step will start by taking it up with the Retail Motor Industry, if you don't see the need of helping me. Looking forward to hearing from you.

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