Very disappointed in so called "service" from Goldwagen

I wanted to order a wiper motor from Naledi Goldwagen on 31 January & they told me they don't have stock but can order it from another branch that have stock, but I need to pay for it in advance before they can order it. So I paid for it & they said they will phone me as soon as it arrives.

Tuesday 6 February, I call the branch to query about the wiper motor. The guy on the phone says to me "didn't I phone you on Friday?" & I tell him no you didn't call me & that's why I'm calling you. He tells me the motor is there & I can pick it up.

I installed the motor on Friday 9 February. Saturday morning, 10 February, I was in town & it started raining. When using the wipers, it will wipe 2-3 times then get stuck midway on the windshield. I had to turn the wipers off & on, then it will wipe 2-3 times & get stuck again. Off & on, wipe 2-3 times & get stuck.

Back at home I removed the wipers & ran the wiper motor again. It turned 2-3 times & then don't go back to the starting point. After numerous times, doing the same thing, I eventually went online to find out what the problem could be & all information showed it's a faulty motor.

I knew I couldn't phone Goldwagen as they didn't have stock. I phoned Midas & they said they have stock. I bought a new motor, installed it & the wipers work like it should. No problem, not getting stuck, working as it always have.

Tuesday 13 February, I returned the faulty motor to Naledi goldwagen, where Dylan helped me. I told him the story & he said he needs a photo of the cars license disk, aswell as the odo meter. (for a faulty wiper motor return?) Anyway, I send him the photos while I'm inside the shop & he tells me they will send it back to head office & will let me know the outcome.

Monday 19 February, I send Dylan a message, asking if there is an update regarding the return, as I haven't received any update yet. He tells me he'll follow up & let me know that the motor was send back the same day I returned it. (I was there at 16:15, yet it was send back that same afternoon?)

Friday 23 February, I send Dylan a message again, as I haven't received any feedback nor a refund & how long can that take? He let's me know that he will find out from the manager.

Monday 26 February I asked Dylan again if there is an update as it's been 2 weeks since I returned the motor. He tells me the boss said they are busy with the warranty claims & that the list is long.

Friday 1 March I asked Dylan again for an update. Message not read.

Saturday 2 March I asked Dylan again for an update. Message still not read or any other feedback.

I had to pay in advance for an item that I didn't receive that day & I had to follow up a week later to find out my order actually arrived the previous week, yet I have to wait 3 weeks to date & jump through hoops just to get information, never mind my money back.

Is this how goldwagen does businesses? I have been patient up to now, but now I'm being ignored without ANY feedback. If I don't follow up, I don't hear anything. Goldwagen gave me a faulty product, yet I have to bend over backwards just to get information.

I expect a reply in 24 hours of when I can expect my refund.