Terrible service and unacceptable delays

Terrible experience at the Edenvale branch. We purchased a water pump that turned out to be faulty and returned it. We were promised feedback within 7 days, but that timeframe was not honored—it took over 30 days with no communication. Because we rely on the vehicle for business, we had no choice but to purchase another water pump from the same store, which worked perfectly. After more than 30 days, we were suddenly told to collect the original pump, claiming it was not faulty. This is unacceptable, especially considering the excessive delay and inconvenience caused. If the part was truly fine, why did it take over a month to assess? We requested a refund due to the failure to meet the agreed timeline, and only then were we told about a 20% handling fee—without any proper explanation beyond “it’s protocol.” This situation caused unnecessary financial strain and disruption to our business. Poor communication, failure to honor commitments, and lack of accountability. Very disappointing service.