Terrible Customer service at randburg Goldwagen parts

Item: Goldwagen
Rating: 1
Author: Oscar R

I'm Oscar Ramufhi not pleased at all with the service I got from Goldwagen parts at Randburg on the 05/07/2023 I went to the store and purchase mudflaps and produce my vehicle Vin no and still I was sold the incorrect one's which belongs to Jetta 5 only found out when fitting them that the rear one's don't fit at all front was fine then I decided to return them for the correct one's not expecting refund at all but the branch manager Eugene gave me a shocking response after spending R1020. 00 at his business "he told me I must go get my money from the person who was fitting them coz he can see their opened" I'm also in retail industry and that's not how we treat customer's at all is so shocking to be still having leader's who don't know how to communicate out here like Eugene very terrible

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Replies (1)

Goldwagen's replyOfficial

07 Aug 2023, 08:29

Dear Oscar,

Thank you for bringing this matter to our attention. We appreciate your feedback and understand the importance of addressing any concerns promptly and effectively.

Upon receiving your report dispute, we have thoroughly investigated the issue with the store in question. Our return policy requires customers to provide proof of purchase and ensure that the returned item is in its original state, including its packaging, which was not present. We did notice that the rear mud flaps you returned had visible drilled holes, which raised concerns about the condition in which they were returned.

However, as a gesture of goodwill, the store is willing to refund 50% of the amount you paid, as you can understand, we cannot resell damaged parts to our next customers.

The store will be in direct contact with you regarding this matter.

Best regards,
Goldwagen Head Office

Goldwagen's reply07 Aug 2023, 08:29

Official

Dear Oscar,

Thank you for bringing this matter to our attention. We appreciate your feedback and understand the importance of addressing any concerns promptly and effectively.

However, as a gesture of goodwill, the store is willing to refund 50% of the amount you paid, as you can understand, we cannot resell damaged parts to our next customers.

The store will be in direct contact with you regarding this matter.

Best regards,
Goldwagen Head Office