DB
David B
1 reviews | Active since Apr 2013
26 Mar 2023, 08:14
Sub Standard parts
I bought a set of shocks for my Volvo S40 from Goldwagen and had int installed by an registered workshop. After 7594 km the shocks failed due to overheating. Goldwagen refused to settle the claim stating that the shocks were over used. I since replaced the shocks, done over 10000km on the exact same road without any problem. Poor service and absolute sub standard parts.
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Goldwagen's replyOfficial
27 Mar 2023, 14:50 Dear David, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Bloemfontein branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
Best regards,
Goldwagen's reply27 Mar 2023, 14:50
Official
Dear David, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Bloemfontein branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
Best regards,