Rude consultant & charged handling fee

Good day

Is with sad regret to be writing this email directed to you as the CEO of an international brand known to us as GOLDWAGEN, a well branded huge company such as you guys to be treated like a door matt by your employees namely Sylvia and the store manager.

Visited your store dated 02 June 2026, 11:18:24 in the morning to get parts as shown on the attached picture above from my own machenic and parts were sold to me by your consultant Sylvia who checked the model of the car using my VIN number. 1. AIR FLOW METER - R780.00 2. CRANK SPEED SENSOR - R455.00 3. CAM SPEED SENSOR - R415.00 TOTAL AMOUNT OF - R1650

Then on the 6th of June 2026 my own machenic came over to fix the car only to find out the parts are in correct and since your branch in Roodepoort, Duma street closes at 13:00 hours on Saturdays I then went to get correct parts somewhere else then came to your store on the 08 June 2026, went to Sylvia who told me rudely so that you don't do refunds on electrical parts and I told her that I'm not a machenic to know witch parts are electrical or not and her duty is to let me know before I paid for those parts that are electrical parts and if they are not correct I can't get any refunds I was not told of that and thats when I requested the manager, who came to talk to me after 20 to 25mins waiting for him and when he came out he didn't even apologise for keeping me waiting showing to empathy for keeping me waiting for so long, clearly showing me that your employees do not practice TCF.

The your manager told me that he is going to charge me a handling fee of 20% after he told me that in your store he has boards and papers on the wall indicating the the non return policy and I told him that your no return policy I respect however your consultant did not tell me about the parts that I'm buying are electrical.

Your manager refunded me R1320.00 that I feel is unfair because not everyone who enters your stores are clued up with vehicle parts hence I say your consultants they need to tell us before we pay for any parts if they're electronical or not so we can make an informed decision if you paying or come back with your machenic.

I firmly demand my balance of R330 because being charged handling fee of something that I was not told about. Later today I just received a call from this number ‪+***‬ a person called Musa accusing me of lying so now I'm wondering is this how Goldwagen do things or this Musa person thinks his superior than others and his voice sounded very abrupt and claiming that I was told by his consultant that parts are electrical so now I'm accused for lying and why was I paid R1320 if his consultants told me

Regards Mr Titus Lehlohonolo Mabunda *** ‪***‬