1 reviews | Active since Sept 2018
Refund
Hi
On the 25/11/2024(Monday) i have ordered the parts at Goldwagen in Lephalale branch, parts was delivered on 28/11/2024(Thursday)
When i went to collect the items i have realised that the parts was incorrect. I was assisted by the guy called Joel,
He said to me that he will return the parts back and order the correct parts by tomorrow(Friday). I called him and he told me that they do not sell the parts they must refund me.
I called him on 30/11/2024(Monday) for refund he said he doesn’t have cash yet, i called Tuesday,Wednesday,Thursday still he doesn’t have cash,
On Friday 3/12/2024 i went to the store to take a refund he is now telling me that, he must start the process of claiming a refund to head office.
Which will take 7 days but yet still i didn’t get my refund back till to date, can you please help me to get my refund back the total amount of R3 985.00
Jerry Maupye
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office