Public Statement Regarding Parts Supply and Customer Service for Goldwagen

Public Statement Regarding Parts Supply and Customer Service I would like to bring to the public’s attention a serious concern regarding the supply of replacement vehicle parts and the way our particular experience was handled. We purchased injectors from Goldwagen, believing that we were purchasing new parts. The injectors were supp**** in packaging that indicated they had previously been the subject of an unsuccessful claim. When we presented the evidence to Goldwagen, the parts were replaced. However, we were asked to return the original injectors in their undamaged packaging. This raised concerns for us about whether parts that have previously been supp****, returned, or associated with unsuccessful claims could subsequently be resold as new. We believe this is an important issue that deserves transparency and clarification. Unfortunately, at the time, we did not know what we know now. The vehicle subsequently suffered significant engine damage and required a complete rebuild, resulting in substantial costs to us. We initially approached Goldwagen in an effort to resolve the matter constructively. At first, they appeared willing to assist and arranged for the injectors to be tested by suppliers at their expense. The first testing facility reported that the injectors had failed. We were subsequently informed by Goldwagen that they were no longer using that supplier. The injectors were then sent to another testing facility, where they also failed. Goldwagen subsequently arranged for the injectors to be tested by a third supplier, which reported that they had passed its testing process. Given the conflicting results, we contacted that supplier directly. When asked whether he would personally be prepared to install those same injectors in his own vehicle, he indicated that he would not be comfortable doing so. At this point, we have provided the relevant evidence and have made every effort to resolve the matter reasonably and through the appropriate channels. Unfortunately, we have not been able to reach a satisfactory resolution with Goldwagen. Our intention is not to unfairly accuse any individual or company. Rather, we believe that consumers should be able to have confidence that parts sold as new are, in fact, new and of an appropriate standard. This experience has also highlighted what we believe is a broader issue within the automotive industry. We strongly believe that suppliers who provide parts directly to workshops should be subject to appropriate industry standards and accountability, including consideration of membership or oversight through organisations such as the RMI. There needs to be a system that provides consumers and workshops with meaningful protection when inferior, previously used, or potentially defective parts are supp****. Suppliers should be held to appropriate standards, and there should be clear consequences when those standards are not met.

We are sharing our experience in the hope that it encourages greater transparency, accountability and protection for consumers and automotive workshops alike. We have retained the relevant documentation, packaging, testing results and correspondence relating to this matter and are prepared to provide the evidence to the appropriate parties where necessary.