Poor customer service by Goldwagen Port Elizabeth

At 10:31 on 20 October 2020 I called the Port Elizabeth branch of Goldwagen on *** to enquire for a part for a Landrover discovery 4. The phone line was engaged for several minutes prior to actually being successful in finally getting a ring tone. Once that the afrikaans sales person lifted the handset and placed the receiver on the desk or counter next to him. On answering the call he never acknowledged me as a customer by advising me that was busy on another call or busy with a customer on the sales counter. I .could hear him telling a customer the amount of oil and the price that was required for his car. He also told him that he required Anil filter All of this happened while I waited for 23 minutes without speaking to anyone. While waiting I whistled, shouted out hello several times , this all to no avail. I then went on their website and sent a message to them and have not had a response to that either. If their customer service is this bad then their parts are possibly just as bad.. I later tried calling *** again on several occassions and the line remained busy. Obviously by someone holding on for no use.