OUTDATED SYSTEM AND POOR SERVICE

Phoned Goldwagen Mossel bay this morning, Enquiring as to the availability for a clock spring on my Jetta 6 1.4Tsi, after giving the vehicle VIN number as required , we were informed that the part is not in stock with them but that it does show stock in their George branch. My wife drove all the way from Mbay to George ( as we were also informed that GW are not willing to transfer parts between branches) only to be told that they don't have the part . I phoned GoldWagen MBay and spoke to Donovan who informed me that it does show on the system and that they have just always used the system like this.( I guess without verifying on behalf of the client) One would think that they will go the extra mile for the customer to pick up their phone contacting the other branch and confirm whether the part is actually available before sending the customer from pillar to post , wasting valuable time and money. @Donovan, I wish you and GW all the best of success but know this, I WILL NEVER make use of GW services again due to your unpleasant attitude and poor service.