JB
Johan B
1 reviews | Active since May 2018
03 Jul 2023, 13:43
Not return mobile parts
I bought a part for my Toyota in December 2022. Then me and the mechanic wanted to replace the part on the V-belts on the engine. We then realise that it was a different part that caused the problem. We replaced that and all was fine.
Now I want to return the part to Goldwagen in Wierdapark. They said that they can't accept the return because the part is more expensive now than the time when I bought it initially. The way I think: The price doesn't make a difference. Return it and refund the value that it was bought for. Put it back in stock and sell it.
This is not good. I don't have any use for the part now. It is not good service and I will not support them again.
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Replies (1)0
Replies (1)Goldwagen's replyOfficial
05 Jul 2023, 10:55Dear Johan,
Thank you for taking the time to bring this to our attention. We are sorry to hear about your poor experience with Goldwagen Wierda Park. We take customer service very seriously and we will be looking into this matter with the branch in question.
We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Thank you for taking the time to bring this to our attention. We are sorry to hear about your poor experience with Goldwagen Wierda Park. We take customer service very seriously and we will be looking into this matter with the branch in question.
We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Goldwagen's reply05 Jul 2023, 10:55
Official
Dear Johan,
Thank you for taking the time to bring this to our attention. We are sorry to hear about your poor experience with Goldwagen Wierda Park. We take customer service very seriously and we will be looking into this matter with the branch in question.
We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Thank you for taking the time to bring this to our attention. We are sorry to hear about your poor experience with Goldwagen Wierda Park. We take customer service very seriously and we will be looking into this matter with the branch in question.
We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
