Mrs

Hi. I had a very bad experience with Goldwagen Hatfield. I bought a water pump around October last year and this year in February that water pump started leaking so I had to return it. I was told that I must buy another one while I am still waiting for the old one to assessed at the warehouse. I was told I will be refunded within a period of three weeks to be refunded. It is now a month since I bought that part I don't get to hear anything about my refund from GoldWagen they don't update me or give me feedback.

Last week I was called when I got there I was told the was a mix up they mistaken me with another client my refund was not yet ready. Yesterday I called again to find out about the progress. I was told the is still nothing yet from the warehouse but they promised to call me before end of business yesterday that never happened I am still waiting for the call. The person who assists me every time is the Milton Mphulo the sales parts executive. I am really disappointed with the service I got from GoldWagen Hatfield their customer service is very poor they have to improve or else they will lose their clients.