Missing clutch, no feedback
A claim was submitted for a defective clutch whereby the part was sent from Nelspruit to your head office on the 23rd of March 2023. After the clutch was inspected the claim was rejected and the clutch was supposedly sent back to the Nelspruit branch on the 11th of April 2023. Since then we are struggling to get the part back from the branch and are met with either no assistance at all or vague answers about pallets that need to be searched in the warehouse. In the meantime we are sitting without a car. We demand assistance and an answer ASAP! This is unacceptable customer service! Calls to the branch and head office went unanswered….
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Goldwagen's replyOfficial
18 Apr 2023, 16:53 Dear Manda, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Nelspruit branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
Best regards,
Goldwagen's reply18 Apr 2023, 16:53
Official
Dear Manda, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Nelspruit branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
Best regards,