Major problem identified with your Tokai branch
I'm starting to think that this is a problem across the board with branches in the Western Cape.
I contact the Tokia branch via their WhatsApp channel and I attempted to call the store. On WhatsApp I was completely ignored, ghosted and my calls rang unanswered.
So this is not an isolated problem with just one particular branch, it seems to be a universal problem with almost all their stores.
What is going on Goldwagen, do you want us to shop elsewhere for our automotive parts? Because if you can't even get your staff to pick up the phone or even bother checking the WhatsApp messages from clients, then that says alot about you think about customers that are keeping you in business in such a volatile economy where many businesses are downscaling and closing their doors.
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Replies (2)'s updateReviewer Update
05 Mar 2026, 15:19So I was right.
Goldwagen Tokai is just as terrible.
I ordered tail lights , a coolant bottle and cap from Goldwagen. After speaking to two representatives in the morning, (don't remember the first person because he was mumbling and talking like he didn't want to assist), I called back again and spoke to Richard. I was assured that my parts would be ordered and would be ready by lunch ( 12 - 1) according to the last representative that I spoke to. I get to the branch just before two to check if my parts that I ordered were ready for collection. Firstly I sent from pillar to post between a Dylan and a Richard. Apparently the driver that assigned to collect the parts had to go home and another driver would be assigned to collect my parts. You have my number...you couldn't send me a SMS, WhatsApp or even call me to give me an update that my stuff was not ready yet? I drove all the way there because I stuck to the arrangement of collecting my stuff when I was told by both representatives that my items will be ready for collection by lunch time. They had me waiting forever in store, not concerned at all about their ***** up. This is the first and the last time I ever go to Goldwagen Tokai. I will rather support the smaller automotive spares because these big corporations think that they are untouchable. Please bring new players into the automotive industry. We are tired of such horrible service from the likes of Goldwagen
Goldwagen Tokai is just as terrible.
I ordered tail lights , a coolant bottle and cap from Goldwagen. After speaking to two representatives in the morning, (don't remember the first person because he was mumbling and talking like he didn't want to assist), I called back again and spoke to Richard. I was assured that my parts would be ordered and would be ready by lunch ( 12 - 1) according to the last representative that I spoke to. I get to the branch just before two to check if my parts that I ordered were ready for collection. Firstly I sent from pillar to post between a Dylan and a Richard. Apparently the driver that assigned to collect the parts had to go home and another driver would be assigned to collect my parts. You have my number...you couldn't send me a SMS, WhatsApp or even call me to give me an update that my stuff was not ready yet? I drove all the way there because I stuck to the arrangement of collecting my stuff when I was told by both representatives that my items will be ready for collection by lunch time. They had me waiting forever in store, not concerned at all about their ***** up. This is the first and the last time I ever go to Goldwagen Tokai. I will rather support the smaller automotive spares because these big corporations think that they are untouchable. Please bring new players into the automotive industry. We are tired of such horrible service from the likes of Goldwagen
's update05 Mar 2026, 15:19
Reviewer Update
So I was right.
Goldwagen Tokai is just as terrible.
I ordered tail lights , a coolant bottle and cap from Goldwagen. After speaking to two representatives in the morning, (don't remember the first person because he was mumbling and talking like he didn't want to assist), I called back again and spoke to Richard. I was assured that my parts would be ordered and would be ready by lunch ( 12 - 1) according to the last representative that I spoke to. I get to the branch just before two to check if my parts that I ordered were ready for collection. Firstly I sent from pillar to post between a Dylan and a Richard. Apparently the driver that assigned to collect the parts had to go home and another driver would be assigned to collect my parts. You have my number...you couldn't send me a SMS, WhatsApp or even call me to give me an update that my stuff was not ready yet? I drove all the way there because I stuck to the arrangement of collecting my stuff when I was told by both representatives that my items will be ready for collection by lunch time. They had me waiting forever in store, not concerned at all about their ***** up. This is the first and the last time I ever go to Goldwagen Tokai. I will rather support the smaller automotive spares because these big corporations think that they are untouchable. Please bring new players into the automotive industry. We are tired of such horrible service from the likes of Goldwagen
Goldwagen Tokai is just as terrible.
I ordered tail lights , a coolant bottle and cap from Goldwagen. After speaking to two representatives in the morning, (don't remember the first person because he was mumbling and talking like he didn't want to assist), I called back again and spoke to Richard. I was assured that my parts would be ordered and would be ready by lunch ( 12 - 1) according to the last representative that I spoke to. I get to the branch just before two to check if my parts that I ordered were ready for collection. Firstly I sent from pillar to post between a Dylan and a Richard. Apparently the driver that assigned to collect the parts had to go home and another driver would be assigned to collect my parts. You have my number...you couldn't send me a SMS, WhatsApp or even call me to give me an update that my stuff was not ready yet? I drove all the way there because I stuck to the arrangement of collecting my stuff when I was told by both representatives that my items will be ready for collection by lunch time. They had me waiting forever in store, not concerned at all about their ***** up. This is the first and the last time I ever go to Goldwagen Tokai. I will rather support the smaller automotive spares because these big corporations think that they are untouchable. Please bring new players into the automotive industry. We are tired of such horrible service from the likes of Goldwagen
's updateReviewer Update
05 Mar 2026, 15:27A failed promise made to a customer is the difference between repeat business and losing that customer forever. Goldwagen, you have disappointed me time and time again. I've given you the benefit of the doubt, however another let down. I'm done with you all.
's update05 Mar 2026, 15:27
Reviewer Update
A failed promise made to a customer is the difference between repeat business and losing that customer forever. Goldwagen, you have disappointed me time and time again. I've given you the benefit of the doubt, however another let down. I'm done with you all.