It is not about just making a Sales- Customer Satisfaction, Intergrity and loyalty is Vital!

I am totally disgusted by the ethics displayed by Goldwagen branches Pinetown and Springfield. Yesterday I contacted Pinetown requesting springs for my vehicle. I was extemely specific with the brand I requested which was Meyer Springs. I had asked what is the price and I was told R350 per a spring and that all four springs are available. I had rushed from pietermaritzburg to pinetown after work through the traffic to buy these springs(I reached there at 4:38pm). When I get to the teller he says to me that they only have stock of the Meyer for the front of the vehicle and a cheaper brand for the back of the vehicle. I explained to the teller that when I phoned in I was specific with what I requested and why are there discreptencies now, I expressed to the teller that I have rushed from Pietermaritzburg so please re-confirm this, which he did and says to me that unfortunately, they do not have what I want. I expressed to him that this is dissapointing and he returned a dnt care attitude, so I left. I then got into contact with Springfield and asked if they had all four Meyer springs and not any other brand. I was told that "Yes" they have all four meyer springs in stock. So i left Pinetown and rushed to Springfield. When driving I requested that I am driving from PMB and I am rushing to them but I will be a bit late, can I please deposite the money in the account, which was accepted and I did( Which I am Thankful for) however, I arrive at 5: 08 pm. I pick up the springs and the sales attendant says to me we only have Meyer for the front of the vehicle and the cheaper brand for the back of the vehicle.

This is totally unacceptable to be treated by Goldwagen the way I was. I am a frequent customer of Goldwagen and to be made a "Fool" is unacceptable to me. I rushed on the roads trusting the intergrity of Goldwagen. I am unhappy with the cheaper brand supp**** to me.

I want the correct brand delivered to me. I will not be given the run around again! Where is the Ethics? Goldwagen, you cannot treat customers like this!!!