Golwagen - horrible place for automative parts

This place should close its doors. Time for new players to enter the automative parts industry.

I just came from their Mitchells Plain branch because I need parts for for my VW City Golf. Whenever I seems to go this particular branch, they either never have stock of items or their sales representatives dont know how to read the system...maybe more adequate training is required?

Their Ottery branch is just as bad. While the in store experience is somewhat better, its more than what can be said about their Whatsapp service. Representatives take forever to respond to customer queries, most times you get ignored, chats just gets disconnected without fully assisting the customer or resolving any customer facing issue. Do you realize in this days and age, when businesses are closing to due volatile economy and Ai, that you should be bending over backwards for the customers that keep you in business? Utterly disgusting service. Please tell you representatives at your Ottery branch to assist customer and to stop ignoring customer queries via the Whatsapp and call channel.

Major work is needed with your Mitchell's Plain branch. Unfriendly, unhelpful staff and for some reason always out of stock