LL
Leslie-Ann Laya

1 reviews | Active since May 2020

20 Feb 2024, 15:51

Golfwagen Southgate ripping customers off

I had an encounter today at the Goldwagen in Southgate. I enquired for if they had the pencil coil in stock for a Toyota Run X 1.4. Before heading that way they informed me at the Goldwagen in Kliptown that they have stock in Southgate and that it's R505 there. At Southgate was a rookie behind the counter busy eating and giving me misleading information. He told me that they don't have it in stock, and that I will find it there. On arrival at the branch in Southdale. The male behind the counter told me that they have it in Southgate and that it costs R505. When I returned to Southgate, the same guy along with his colleague laughed it off and gave us a whole different price saying it's R695... Than R605. I have heard countless complaints from other individuals about the Goldwagen in Southgate. Please deal with these culprits accordingly cause the 1 Indian guy even started getting uptight when I had told him about the price that they picked up on both systems at both stores.

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Replies (3)
Goldwagen
Goldwagen's reply21 Feb 2024, 08:23
Official
Dear Leslie,

Thank you for bringing this matter to our attention. We are looking into the matter you raised with the store in question. We appreciate your feedback and take complaints seriously. 
Best Regards,
Goldwagen Head Office
LL
Leslie-Ann Laya's update22 Feb 2024, 17:46
Reviewer Update
Thank you so so so so much for handling everything professionally. I appreciate it tons.
The part was delivered today. I had it fitted and my car is back to it's proper condition. Thank you kindly for your service Goldwagen.
Goldwagen
Goldwagen's reply26 Feb 2024, 12:54
Official
Dear Leslie,

Thank you for letting us know that all has been resolved.

Best Regards,
Goldwagen Head Office