Goldwagen Review

I absolutely outraged by the service I received. I bought an alternator from the on 27th January 2023. The warranty states that there is a one year warranty on all their parts. The alternator had a fault and wasn't charging the battery, I bought another one from them to replace the broken one end of November 2023. They have been keeping it the store since then and haven't sent it for evaluation until today. I went to follow up 2 weeks after I had it sent in and the guy who took it in apparently no longer worked there and they said they would update in 3 days, they never did. I went back the following week and apparently I needed an invoice for them to send the part for evaluation. They also said the guy had sold me a buyout part, which he explained not to be an original goldwagen part hence it couldn't be sent for repairs. The alternator came in a goldwagen box!!! I'm absolutely outraged and frustrated. Their head office keeps dropping my call and can't make contact with anyone there long enough to have my grievences heard and at this point I'm considering pursuing legal action because this is unacceptable and goes against the consumer act. I'm never buying parts from there again. The owner has no sense of responsibility and seems to have no control over what scandals his employees get up to.