Goldwagen return policy

Their staff is friendly and helpful, but the return policy is *******. I bought a fuel pump from them and it was faulty, leaking fuel. I returned it 2 days later on 11 August 2025, and they promised to call me back within 7 to 14 working days. That never happened. On day 14, I had to call them myself, only to be told it hadn’t even been processed yet and they’d “get back to me.” Well, it’s now September and I’m still waiting. No updates, no calls, nothing. I’m beyond fed up. How long does it take to sort out a simple return?