rR
richard R

1 reviews | Active since Jun 2017

04 May 2023, 14:23

Goldwagen - Queens Street Staff - rude and obnoxious

This morning I went o buy a Battery tester from Goldwagen in Queens Street.

As I turned off Queens Street in an attempt to park in shop parking in front of the shop, I was confronted with a large plastic bag containing litter lying in the middle of the parking spot I was approaching. Rather than ride on top of it, I tried to reverse backwards only to be hooted at by the cars progressing up queens street. I eventually managed to get into the adjacent parking albeit at a bit of an angle. While all this was going on, the Goldwagen Store clerks were watching me struggle without so much as lifting a finger to remove the ******* or assist me.

To add insult to injury when went into the shop, the chap that had been watching me struggle shouted at me - demanding that I park correctly.

The other shop clerks all joined in shouting and making rude references to my age and other attributes

Needless to say - I gave them a piece of my mind - however, their behaviour' was entirely rude and uncalled for and certainly not representative of the brand or consistent with the service I have received at other Goldwagen branches. Luckily I was able to get what i wanted from Midas as I will do going forward!

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Replies (1)
Goldwagen
Goldwagen's reply05 May 2023, 10:35
Official
 Dear Richard, 
 
Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the branch. 

Please know that we will be investigating this matter further with the store in question. 
 
We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.

Best Regards,
Goldwagen Head Office