Goldwagen parts poor Quality and expired

Its very important to know your supplier and the outcome once a claim will rise. First the branch refused to take on the claim and secondly after taking the further step Head office the claim was rejected however none of them gave me the feedback ive been waiting for, the water pump that they investigated was damaged prior to installation and that was visible on the package, also the old pump was not returned although rejected for I would live to send this to a alternative investigator for reply. So Goldwagen again I need to say no more than why is it so difficult and al lengthy process to get claims done by you and why isnt goods returned ?? Alls bushes bought which apprently was Myle and failed the test after fitment, again is your parts probably outdated that you carry old stock over and over again ??? Where is the control?? Why is it that this claim took forever, if you contact head office you are no longer welcome at a branch, this is pathetic.