AK
ACHMAT K
1 reviews | Active since Nov 2017
09 Jan 2025, 08:10
Goldwagen Paarl poor service
Goldwagen Paarl, I have ordered service parts for my car and there were a few items that were incorrect. I have returned the parts in-person and the salesman Regardt said there is no cash in the register and he would send a driver on monday with the refund. This was November 2024 it has been 2 months and no refund received.
I have tried numerous times on whatsapp to message, call and landline call to the branch. I was keep being told of stories of "tomorrow, monday and next week" it would be sorted.
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Goldwagen's replyOfficial
09 Jan 2025, 11:37Dear Achmat,
Thank you for bringing this matter to our attention. We are looking into the matter you raised with the store in question. We appreciate your feedback and take complaints seriously.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention. We are looking into the matter you raised with the store in question. We appreciate your feedback and take complaints seriously.
Best Regards,
Goldwagen Head Office
Goldwagen's reply09 Jan 2025, 11:37
Official
Dear Achmat,
Thank you for bringing this matter to our attention. We are looking into the matter you raised with the store in question. We appreciate your feedback and take complaints seriously.
Best Regards,
Goldwagen Head Office
Thank you for bringing this matter to our attention. We are looking into the matter you raised with the store in question. We appreciate your feedback and take complaints seriously.
Best Regards,
Goldwagen Head Office
AK
ACHMAT K's updateReviewer Update
12 Jan 2025, 06:20The issue has been resolved thanks to Evan the regional manager at Goldwagen. The refund was personally delivered.
AK
ACHMAT K's update12 Jan 2025, 06:20
Reviewer Update
The issue has been resolved thanks to Evan the regional manager at Goldwagen. The refund was personally delivered.