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Paul N
1 reviews | Active since Mar 2009
02 Aug 2024, 11:23
Goldwagen Montague Gardens do not answer phone calls
This rating is for Goldwagen Montague Gardens and not their Goodwood Branch as I did receive good service there. Despite poor reviews on their site, regarding that nobody answers phone call queries and eventually one is cut-off, I also experienced the same today. One wonders why Golwagen group bothers to advertise on TV when, clearly the management at their Montague Gardens branch is not phased about loosing call in business.
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Replies (2)
Goldwagen's replyOfficial
06 Aug 2024, 12:30Dear Paul,
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office
Goldwagen's reply06 Aug 2024, 12:30
Official
Dear Paul,
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office
Thank you for raising this concern. We appreciate you bringing this to our attention, we are currently investigating the issue with the store and will ensure you are contacted directly by the store regarding this matter.
Kindest regards,
Goldwagen Head Office
PN
Paul N's updateReviewer Update
12 Aug 2024, 09:35After receiving a phone call from the Branch Manager at Montague Gardens, I am now satisfied that they did reach out to me and assured me that they will be investigating my complaint and be putting measures in place to avoid the problem.
PN
Paul N's update12 Aug 2024, 09:35
Reviewer Update
After receiving a phone call from the Branch Manager at Montague Gardens, I am now satisfied that they did reach out to me and assured me that they will be investigating my complaint and be putting measures in place to avoid the problem.