Goldwagen head office, lacks integrity

I am extremely disappointed with Goldwagen head office and the way they have handled my warranty claim. I bought an oil pump from them, installed it correctly, and the part failed after only 5 km, causing damage to my engine. Instead of helping, Goldwagen is blaming “contamination,” “scouring marks,” and “silicone” yet they cannot provide any actual proof for any of these claims.

I asked them for basic evidence:

Photos of the part on intake Proper test results Chain of custody Qualifications of the person who made the assessment Any real analysis showing that contamination existed before installation

Goldwagen provided none of this. Their so-called “report” is just opinions with no supporting data. They refuse to show how they reached their conclusions, and they ignore the fact that the CPA requires them to provide proof before denying a remedy.

This part failed almost immediately. Yet instead of standing behind their product, they are shifting blame without a single piece of objective evidence. They are refusing to repair, replace, or refund — even though the Consumer Protection Act clearly states they must unless they can prove the consumer caused the defect.

Consumers should know how Goldwagen handles warranty claims. When their parts fail, they point fingers instead of providing proof.