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1 reviews | Active since Dec 2013

26 May 2025, 16:45

GOLDWAGEN FAILED CUSTOMER SERVICE

I HAVE HAD IT WITH GOLDWAGEN. ALWAYS SORRY ABOUT THE INCONVENIENCE THEY CAUSE. THIS IS NOT THE FIRST TIME. I PHONED ON SATURDAY LOOKING FOR A CERTAIN PART FOR MY CAR. WELL, THE GOT IT AND THE RECEPTIONIST PHONED ME BACK TO TELL ME THAT THE PART IS THERE I CAN COME PICK IT UP. THAT WAS LIKE 2 MINUTES BEFORE THEY CLOSED. I WAS AT THAT POINT IN TIME AT A SHOPPING CENTER BUSY CHECKING OUT. I COULD NOT MAKE IT AND I TRIED TO PHONE THEM TO MAKE ARRANGEMENTS. NOW THAT I PHONED BACK AGAIN THEY DONT KNOW WHO HELPED ME AND IS NOT EAGER TO FIND OUT IT MY PART FOR THE CAR IS THERE. AND THEN JAYDEN HAS THE AUDACITY TO TELL ME THEY CAN DELIVER THE PART FOR ME AT MY WORK PLACE BUT IM GOING TO PAY A DELIVERY FEE. GUESS WHAT MISTER. I WILL NOT PAY FOR YOUR COMPANYS MISTAKE. FIND A SOLUTION AND FAST

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Replies (1)
Goldwagen
Goldwagen's reply27 May 2025, 15:55
Official
Dear Karen,

Thank you for reaching out to us with your concern. Please send an email to *** with a copy of your complaint, store name and contact details in order for us to investigate this matter. 

Kindest regards,
Goldwagen Head Office