Goldwagen Brentwood Park Pathetic service from certain employees

One of the most pathetic service delivery at Goldwagen - Brentwood Park and you are costing me money out of my own pocket as a result of the staff's incompetence because they cannot do their job properly!!!

I send Armand the part numbers (you call them "codes" for the parts) for what I need, then prices will be sent back to me for the parts I inquired about, but time and time again I will send (for example) 6 codes for prices, then only prices for 4 parts are send back to me... where are the rest I inquired about??

Are your staff really so illiterate that they can't count that I sent 6 items for which I need prices and then make sure that prices for 6 items are sent back to me???

The problem here is that I generally have to wait 45 minutes - 1½ hours for a response (I have no problem waiting, because they are sometimes busy) but if he doesn't check his work properly and only sends me prices for 4 of the 6 parts, then it means I have to wait ANOTHER 45 minutes - 1½ hours just for those 2 parts!

There are times that I have to wait up to 4 hours for him, and then client asks me afterwards 'how the hell does it take me 4 hours to make a quote'???

There was a time when I made inquiries to Armand at 8:30 in the morning and then I was left on "read" for the whole day until they closed - then I would ask him the next day why he didn't answer ??? The CLIENT and I are waiting for prices! - then I was told... oh no, he wasn't there ...

So if you weren't there at all... how is my stuff read then, but they decide to ignore me ????

If he wasn't there... where is the automatic response that says: Armand is not there - contact alternative person on *** *** ***x or *** *** ***x ???

So i call bull****!

He is quick to argue with his colleagues in front of clients because I have made enquiries with him over the phone, but when I get there he is either not there behind his computer or staring at his screen not willing to help while you are standing in the queue, then I end up with one of the other staff who is willing to help, where he then tells them that what I buy from them must be done in his name - so I assume they work on commission for him to behave like this - it is unprofessional

En wat my be*** maak, is when I inquire about a price for a part and he sends me a price back - then I can work out my quote for the client and with that is the transport costs that it will cost me from my place to Goldwagen Brentwood Park, then when I get there to buy the part from him, only then am I told that they don't have it in stock...

So couldn't he have said that from the ****ing beginning when he sent me the prices ????

This means that I now have to drive further for the parts for which the transport fees were not quoted for and who has to pay for the costs ??? ME! Because your staff can't think of telling someone such things from the beginning!!

You refuse to be helped between Armand & Reinhardt when you walk in. If Reinhardt isn't sitting in front of his computer eating, he'll be staring at the ceiling, but the second you walk in, he looks at the computer screen, it looks like he's watching **** for the first time with the way he focuses on the screen to "look busy" and not help you.

It's not the Goldwagen - Brentwood Park branch that's a problem, it's the slacker staff you have in there! You'd swear some of them just come to work at 8am and push through until 5pm so they can get a salary at the end of the month because they have **** to pay - no passion for the work they do - not at all dedicated and not at all enthusiastic!

Sort out the **** ASAP or make room for people who WANT to work and take pride in what they do!