Goldwagen accepts unwanted/unused special orders for exchange of items with the similar value but refuses to refund for cash.

Bought a car part on 15 November 24 and I was told it is a special order, I collected the part on 26 November. Upon collection I realised I had bought the wrong part, without any tampering or any use of the part I returned it to the store on 02 December 2024. I was told to return the following day as the agent was not available. I returned the following day, I was told I’m out of time to return for a refund as the 7 working days would count from the dah the item arrived at the store and not the time I had collected.

I was further told that the least that could happen is that the part gets exchanged for items for a similar amount or more.. if I exchange the part for a lesser value I would still not be refunded the difference . What I don’t understand is, why would the part be accepted for exchange but it becomes difficult to refund for cash to the value of the part? Kindly educate me on this one.

Dissatisfied customer.