Failure to honour claims

In April 2025 we purchased a water pump, tensioner and auxillary belt to repair the vehicle. Within a week the belt shred off the pulleys and I brought this to the attention of Goldwagen Brackenfell where it was purchased. My claim was declined as they said it broke due to incorrect fitment. How a belt can be fitted incorrectly on this vehicle is beyond my understanding. We then bought and paid for another belt and a water pump pulley. It was fitted and the belt shredded off again but this time damaging the water pump pulley and breaking the friction belt tensioner. Goldwagen Brackenfell was once again contacted. After many calls to the Brackenfell branch, the manager Lyle finally came to the decision to only honour 2 of the 3 parts damaged and he did not even have the decency to make the call himself which he told me he would. The sales person we normally deal with is very helpful but the same cannot be said for the manager. It leaves one bitter knowing that you spend so much money on a company as big as Goldwagen and yet they cannot and will not meet the client halfway! We did not even ask for the towing costs, just what broke off due to this incident. Disgusted loyal and long time client, Simply Panel