SF
Shelva F
1 reviews | Active since Nov 2022
14 Mar 2023, 09:20
Dissapointed in Goldwagen Kimberley
I'm very disappointed in Goldwagen Kimberley. 6 months ago we bought a water pump for our car.. The pump just gave in... We were told by the sales man to bring the part back as they will send it away.
We've been waiting for more than 2 weeks for them to get back to us. We had to physically go to the shop to follow up. Now we told the part has been tampered with so they cannot refund us, the part is still under warranty.
When the part was returned the sales person neve said any part is missing.... A qualified mechanic took the part off as we returned it.
It's indeed sad that a customer must spend so much money and get such service back.... A part is still under warranty so a refund should be given....
Helpful (0)
Replies (3)0
Replies (3)
Goldwagen's replyOfficial
14 Mar 2023, 11:48Dear Shelva, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Kimberley branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
Goldwagen's reply14 Mar 2023, 11:48
Official
Dear Shelva, Thank you for bringing this matter to our attention. We take complaints from our customers very seriously and we are sorry to hear about your negative experience with the Kimberley branch. Please know that we will be investigating this matter further with the store in question. We appreciate your feedback and will make every effort to ensure that your concerns are addressed promptly.
Best Regards,
Goldwagen Head Office
Best Regards,
Goldwagen Head Office
SF
Shelva F's updateReviewer Update
24 Mar 2023, 09:53Good Day
Trust you are well.
We have received no feedback with regards to the above complaint.
I would like my refund for a faulty product purchased by Goldwagen Kimberley.
The product was returned within the specified warrenty time period.
Kind Regards
SM Francis
Trust you are well.
We have received no feedback with regards to the above complaint.
I would like my refund for a faulty product purchased by Goldwagen Kimberley.
The product was returned within the specified warrenty time period.
Kind Regards
SM Francis
SF
Shelva F's update24 Mar 2023, 09:53
Reviewer Update
Good Day
Trust you are well.
We have received no feedback with regards to the above complaint.
I would like my refund for a faulty product purchased by Goldwagen Kimberley.
The product was returned within the specified warrenty time period.
Kind Regards
SM Francis
Trust you are well.
We have received no feedback with regards to the above complaint.
I would like my refund for a faulty product purchased by Goldwagen Kimberley.
The product was returned within the specified warrenty time period.
Kind Regards
SM Francis
Goldwagen's replyOfficial
27 Mar 2023, 14:46 Good day Shelva, We thoroughly investigated this situation with the store and our claims department. Goldwagen has a proud 30-year history of providing quality parts and service to clients. We take every complaint seriously and investigate every complaint thoroughly. In this way, we make sure that the Goldwagen brand name is associated with quality. In this situation, the part has been tampered with, as evidenced by the removal of the pulley. The pulley is secured in place by anti-tamper bolts, which must be removed before the pulley may be removed. The tampering of the parts immediately voids the warranty on the part. As per our return policy shared with you along with the rejection report, clearly states that "Parts that have been defaced (installed, disassembled, tampered with, oil-stained, primed, or otherwise modified) and are therefore not in their original state as sold, including any damage to the packaging or lack of original packaging will NOT be accepted for return" We regret to inform you that due to the tampering of the part, the item cannot be replaced or refunded under warranty.
Kind regards,
Goldwagen
Kind regards,
Goldwagen
Goldwagen's reply27 Mar 2023, 14:46
Official
Good day Shelva, We thoroughly investigated this situation with the store and our claims department. Goldwagen has a proud 30-year history of providing quality parts and service to clients. We take every complaint seriously and investigate every complaint thoroughly. In this way, we make sure that the Goldwagen brand name is associated with quality. In this situation, the part has been tampered with, as evidenced by the removal of the pulley. The pulley is secured in place by anti-tamper bolts, which must be removed before the pulley may be removed. The tampering of the parts immediately voids the warranty on the part. As per our return policy shared with you along with the rejection report, clearly states that "Parts that have been defaced (installed, disassembled, tampered with, oil-stained, primed, or otherwise modified) and are therefore not in their original state as sold, including any damage to the packaging or lack of original packaging will NOT be accepted for return" We regret to inform you that due to the tampering of the part, the item cannot be replaced or refunded under warranty.
Kind regards,
Goldwagen
Kind regards,
Goldwagen