Dissapoint in Goldwagen

I bought some spare parts at Goldwagen Bellville Cape Town,05/11/2025.Some of the parts were incorrect and i then call the branch,at first they did not want to exchange it,only after i refer to their return policy.I then booked a uber to the branch 14 km,their they told me i need to have the box,i explain them i do not have the box but they insist,i also ask them to please assist me to get the correct parts in order to fix my car,i even offer to leave some of my personal documents and promise to bring thr box later or thr following day.This whole time the sales man going back and forth between me and the manager,only when i insist to speak to him,he came out of his office and told me no i must have the box. I then had to get another uber back home,14 km and then back to the goldwagen bellville branch,14 km and then another 14 km back home.This was not the first,second or even third time i bought parts at Goldwagen,but surely its my last time. No customer centricity,no customer saatisfaction...all that for a small box