Disgusted Sales Process

<p>On wednesday 28/06/2017 I bought 2 boot-shocks for my 2005 vw polo classic at Goldwagen Bellville. The service in purchasing the shocks went well with the sales person. I got home and fitted the 2 shocks. The first one was fitted in seconds however as soon as i fitted the second one, the fitting on the one side broke. what is strange is that the side that broke was already slotted in position. I immediately came back to the store and showed them the broken shock. Goldwagon then told me that they have to send this shock away to be tested whether it was a manufacturer fault or whether I broke it due to incorrect fitting. I found this totally insane that now I had to wait for 7 - 14 days for an outcome. the next day i received a call from one of the guys at Goldwagon and told me that according to someone who has seen the pics of the shock, it was broken out of incoreect fitting. I requested that they explain to me their basis of that outcome, but no answer could be provided and nothing else is heard after I asked that the person called me back. I have received no feedback up till now and this is absolute **** service from a well-known company. I would have thought that they would at least replace my shock and sort out the issue with their supplier but no, I now have to wait for some test to be done to determine the reasons. What i also find appauling was the fact that one of the sales persons asked me"how did you get it right to break it", already accusing me of diliberately breaking the shock and not that it could possibly be a factory fault. I am absolutely disgusted by the service provided and for the fact that it is second nature to the sale persons to put blame on the customer when something went wrong and not being professional enough to be objective to what could possibly have happened. Not the fair customer treatment that I expected hence i however need to assure myself that I could possibly not expect much more than what they have already revealed in being not just bias but also no care to customers, its all about the sales. </p>